Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff

Restaurant Operations Manual Writer
Pam Simos

Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
33 Years of

-Hospitality Grad.
-Keynote Speaker
-Published Author
-Former Trng. Dir.
& Multi-Unit Dir.
-Store Opener



 Writing & Customizing Services

Success Stories

10 Reasons  Our Manuals are #1

See Our 20
Proven Services

Restaurant Operations Manual-Restaurant Management Manual

Restaurant Operations Manual-Materials, Forms, Checklists & More-Digital!             
Save hundreds of hours of development time. This fully customizable digital 400-page Restaurant Operations Manual and Restaurant Management Manual is ready to download to you today. This proven digital training tool is perfect for existing and new company and franchise operations and is proven for all food service concepts

Buy Manual Now-Best Deal Online with 600 Digital Pages!
See Item #1 to buy this Manual alone ($75) or in our 600-page Materials Special ($100) which includes this Manual (400 Pages), 3 Employee Manuals of your choice (100+ Pages), Checklists, Task Lists, Forms (100+ Pages) & Bonus Materials.

Digital 400-Page Manual: (See table of contents and sample pages below)

  • Full 12-week management training program with daily training schedule
  • Comprehensive 15-page management inspection/audit checklist
  • 100+ pages of forms, checklists, templates, and task lists (includes kitchen forms and tools)
  • Staff and management performance evaluations
  • Service recovery/complaint steps(with sample customer letter & comment card)
  • Sanitation procedures
  • Cutting cost techniques
  • Chart of accounts: 115 accounts (I.e. insurance, office equipment, printing, supplies, linen)
  • Marketing strategies
  • New hire forms and paperwork
  • 75 restaurant employment interview questions for hiring of staff
  • Management opening, operating, and closing checklists
  • 17 emergency procedures and actionable steps
  • A 75-area safety checklist
  • And much more--See sample pages and complete table of contents below

Table of Contents and Sample Pages of 400-Page Digital Manual

See sample pages below and click to view 60 more sample pages from all our 12 manuals

Company Overview
Welcome to Our Company
Your Road Map to Success
About Our Restaurant
Restaurant Locations
Our Hours of Operation
Telephone Answering Procedures
Our Mission Statement
Our Philosophy
The 7-P Standards-Commitment to Excellence
Safety Procedures
Sanitation Guidelines
Welcome to Our Team

Management Procedures
Opening Procedures
Operational Procedures
Closing Procedures
Restaurant Hourly Inspection
Emergency Procedures
Computer Procedures
Cash Report
Labor Summary Report
Guest Relations
Service Recovery Procedures
Comment Cards
Prep Lists
Inventory Forms
Fresh Fish Procedures
Controlling Costs
Ordering Products
Opening Checklist
Closing Checklist

Fresh Fish
Meat Chart
Marketing Terms
Restaurant Terms
Cooking Terms

Human Resources
Employment Advertising
Interviewing and Hiring Procedures
New Hire Identification
New Hire Paperwork
New Employee Training
Sample In Person Questions
Management Compensation
Management Evaluations
Employee Evaluations
Other HR Information and Forms

Management Training
Management Training Schedule
New Hire Training
New Hire Training Schedule
Restaurant Tour Checklist
Continued Training and Development
Training for Trainers 
Additional Training Information and Forms

Payroll Information 
Processing Procedures
Payroll Forms

Frequent Diner Program
Tracking Marketing Strategies
Local Restaurant Marketing

Chart of Accounts
Vendors/Suppliers List
House Accounts/Food Allowances

100+ Pages of Forms

Above, is a condensed overview of topics.  Call us if you would like to learn the sub-categories.


*Downloadable Digital Manuals: Our manuals give you the ability to customize your restaurant-specific information. You can also print your company logo on the cover page and your company name throughout the entire manual. When completed, you can print your manual directly from your own computer. If your company changes any standards or procedures, you can easily make additional changes. The manuals are formatted in MS Word.

Manuals and other training products are sold at trade shows throughout the US and internationally to top restaurant chains and Fortune 500 companies

1-800-385-STAR (7827)