Package A- Custom
Orientation Manual (Human Resources/Benefits Section)
This manual contains the core material in package B plus Human Resources/Benefit topics that are specific to your individual restaurant. We will customize the manual to reflect your philosophy, mission, culture and policies. .
Table of Contents
About Xyz
Our Hours/Days of Operation
Our Pledge: A Commitment to Excellence
Our Mission Statement
Our Philosophy
The Chain of Command
Communication: A Key to Success
Guests: Our #1 Priority
Questions & Answers: Key Information to Learn
Telephone Answering Procedures
Help Cut Costs: Everyone’s Responsibility
Safety: Watch your Step
Cleanliness: Surpassing the White Glove Test
No Smoking: It’s the Law
Work Schedules
Team Member Entrance, Exit, & Parking
Food & Non Food Breaks
Paychecks: Your Reward for a Job Well Done
Immigration Requirements
Personal Records
Personnel Data Changes
Food/Beverage Privileges
Tip Reporting
Cross-training & Job Transfers
Evaluations/Performance Reviews
Nondisclosure
Telephone & Electronic Devise Usage
Jury & Witness Duty
Military Leave
Medical Benefits
Family Medical Leave of Absence
Vacation/Holiday Pay
Workers’ Compensation
Discrimination & Sexual Harassment
Emergency Procedures
Resignation
Xyz Restaurant: A Company Who Cares
Appendix A: Suggestive Selling Tips
Appendix B: Service Recovery Procedures
Appendix C: Key Restaurant Knowledge
Appendix D: Cost Cutting Measures
Appendix E: Dress Code Requirements
Statement of Compliance Form
*Disk/CD Price: $295 for one disk or CD (MS Word format).
Call 800-385-7827 to ask about our Monthly Specials, Package Programs, and More You Buy-More You Save program. See how you can SAVE up to 35% when buying more than one manual. SAVE EVEN MORE when you buy additional services, materials, and packages. We have packages for a full scope of budgets!
*Disk/CD Packages: Purchasing manuals in a disk/CD format gives you the ability to customize your restaurant-specific information, make changes and print your own manual straight from the disk/CD. You can also customize it with your company name and logo on the cover and throughout the text.
Manual Usage Authorization: Each print (hard copy), disk, and/or CD manual format gives you automatic authorization to use the electronic manual and make unlimited copies for five business locations, owned by the same company/corporation purchasing the manuals. If you want to use the manual for more than five business locations, owned by the same company/corporation purchasing the manuals, call us for details and pricing.
Package B- Custom
Orientation Manual (Expanded)
This manual contains the core material in package A plus topics that are specific to your individual restaurant. We will customize the manual to reflect your philosophy, mission, culture and policies.
Table of Contents
Welcome to Xyz Company
Your Manual: Your Road Map to Success
About Xyz
Our Hours/Days of Operation
Our Pledge: A Commitment to Excellence
Our Mission Statement
Our Philosophy
Be a Winner: Be Part of our Team
The Chain of Command
Communication: A Key to Success
Guests: Our #1 Priority
Questions & Answers: Key Information to Learn
Telephone Answering Procedures
Help Cut Costs: Everyone’s Responsibility
Safety: Watch your Step
Cleanliness: Surpassing the White Glove Test
Work Schedules
Attendance & Punctuality
Team Member Entrance, Exit, & Parking
Food & Non Food Breaks
Paychecks: Your Reward for a Job Well Done
Personnel Data Changes
Food/Beverage Privileges
Tip Reporting
Cross-training & Job Transfers
Evaluations/Performance Reviews
Telephone & Electronic Devise Usage
Emergency Procedures
Disciplinary Action
Resignation
Xyz Restaurant: A Company Who Cares
Statement of Compliance Form
*Disk/CD Price: $249 for one disk or CD (MS Word Format).
Call 800-385-7827 to ask about our Monthly Specials, Package Programs, and More You Buy-More You Save program. See how you can SAVE up to 35% when buying more than one manual. SAVE EVEN MORE when you buy additional services, materials, and packages. We have packages for a full scope of budgets!
*Disk/CD Packages: Purchasing manuals in a disk/CD format gives you the ability to customize your restaurant-specific information, make changes and print your own manual straight from the disk/CD. You can also customize it with your company name and logo on the cover and throughout the text.
Manual Usage Authorization:
Each print (hard copy), disk, and/or CD manual format gives you automatic authorization to use the electronic manual and make unlimited copies for five business locations, owned by the same company/corporation purchasing the manuals. If you want to use the manual for more than five business locations, owned by the same company/corporation purchasing the manuals, call us for details and pricing
Package C- Off the Shelf $99 Special Package Offer
Orientation Manual (Industry General)
This manual contains general industry proven restaurant standards that apply to all types of restaurants. It focuses on operational, on-the-job related topics applicable to full—or quick-service restaurants for both front—and back-of-the-house employees. The manual offers a solid industry overview and is ready to implement out of the box—no need to customize.
Table of Contents
Welcome to Our Team
The Manual: Your Road Map to Success
The Winning Spirit
A Commitment to Excellence
Guests: Our #1 Priority
Our Company
Questions and Answers
Payday: Your Reward for a Job Well Done
Dependability Breeds Success
Surpassing the White Glove Test
Caution: Watch Your Step
Keep Your Eyes Open
Suggestive Selling Tips that Makes Cents
Communication: A Key to Success
Techniques for Handling Guest Complaints
Help Cut Costs
Reasons for Termination
Statement of Compliance
Additional Policies and Procedures
Manual Format 1 (Hard Copy): $99 for one full size master manual (8-1/2 X 11) and one booklet/mini master manual (5-1/2 x 8-1/2). (The words "our company" are pre-printed throughout the text.)
Manual Usage Authorization: Each print (hard copy), disk, and/or CD manual format gives you automatic authorization to use the electronic manual and make unlimited copies for five business locations, owned by the same company/corporation purchasing the manuals. If you want to use the manual for more than five business locations, owned by the same company/corporation purchasing the manuals, call us for details and pricing.
Please call us at 800-385-7827 if you would like to review portions of the manual. We will fax or e-mail you sample pages taken directly from our manuals.
Manuals and other training products are sold at trade shows throughout the US and internationally to top restaurant chains and Fortune 500 companies
