Waiter Manual & Waitress Manual

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Welcome To Xyz Company
The Value Of A Complete Dining Experience
Your Best Image
Proper Hand Washing Procedures
Safety
Summary Of Tasks Performed
Server Skills And Responsibilities
Positive Communication And People Skills
Knowledge - A Key To Success
Teamwork
Ashtray Maintenance
Suggestive Selling
Organization And Consolidation
Visibility
The Pivot Point Service
Proper Rules Of Service
Order Writing Procedures
Computer POS Terminal Procedures
Order-taking Procedures
Handling Tableware
Determining The Host/Hostess At A Table
Multiple Seating
Tips Of The Trade
Reporting To Work And Check-in Procedures
Opening Procedures
Operating Procedures: Proper Table Service Techniques
The Prompt Greet With Powerful Introduction
Anticipation
Table Service Standard Procedures
Service Times
Cocktail/Beverages
Salads
Entrees
Dessert/After Dinner Beverages
Present The Check
Accepted Payment
Additional Tips
Additional Areas Of Responsibility
Closing Procedures
Departing Form Work And Check-out Procedures
A Final Word
Statement Of Compliance

*Downloadable Digital Manual: Our manuals give you the ability to customize your restaurant-specific information. You can also print your company logo on the cover page and your company name throughout the entire manual. When completed, you can print your manual directly from your own computer. If your company changes any standards or procedures, you can easily make additional changes. The manuals are formatted in MS Word.

Please call us at 800-385-7827 if you would like to review portions of the manual. We will fax or e-mail you sample pages taken directly from our manuals.

Manuals and other training products are sold at trade shows throughout the US and internationally to top restaurant chains and Fortune 500 companies.

Waiter Manual and Waitress Manual for Training