Restaurant Employee Seminars

Quality Guest Service & Teamwork - Giving the Guest the Best

Learn the difference between people and products when delivering guest experiences

Discover how teamwork and positive team interactions play a key role in delivering guest experiences

Understand the importance of building strong bonds with guests

Find out the Lifetime Value of one guest and the importance of guest loyalty

Adopt the 5/10 Rule and understand the importance of these numbers

Learn how a turn a simple guest contact into a powerful guest connection

Master the 7-Ps of Success which makes up the guest’s complete experience

Discover the importance of exhibiting a warm, genuine smile and caring eye contact to build guest rapport

Master effective communication techniques and know what words to use and to avoid when communicating with managers, coworkers and guests

Identify essential verbal and non-verbal body language that is exhibited by both service providers and guests

Learn the importance of effective listening

Identify the four main personality styles of both guests and service providers and learn how to style flex when relating to each personality style

Discover the power behind doing the unexpected and going the extra mile to exceed guests’ expectations

Understand the meaning of perception and learn how each guest's perception varies according to their individual needs and expectations

Identify the makeup of each visiting guest/party, the reason for their visit, and how to fulfill each unique need

Find out the components that make up the Positive You

Discover the elements that make up the Caring Package

Understand the importance of positive service recovery techniques:
-Learn proven techniques of how to adopt a positive mindset and approach
-Master the seven steps to recover complaints on-the-spot
-Listen to scripted scenario and learn results-oriented measures to successfully resolve complaints

Selling Skills - Sizzle Your Sales - Add $100,000+ in Sales Per Year

Define the art of selling and why selling is an ongoing process

Learn how effective selling benefits managers, team members, and guests

Discover how easy it is to add excitement to the selling process with minimum effort

Compare a sales person's and an order taker's tips and see how the sales person earns thousands more a year

Understand that effective selling involves the complete knowledge of the menu/specials

Discover how suggestions complement and enhance the guests' dining experience while encouraging repeat business and increased tips

Properly assess your guests and discover key sales opportunities

Learn various selling techniques and check-building ideas

Understand the importance of selling your favorites

Discover the selling steps and various key selling approaches

Understand the do's and don'ts of selling

Learn 100 key descriptive words and phrases that will tempt guests' taste buds

Discover the 2-S suggestive technique

Master the art of pairing up items and suggesting complements

Learn how to vary techniques by using a variety of suggested phrases and opening introductions

Discover how to recognize the decided vs. the undecided guest

Practice various verbal techniques using descriptive words and key selling benefits

Conduct the selling process by role-playing and using common scenarios

Table Service Techniques - Turning "On" the Table Service
Instructor demonstrates and instructs the steps of table service using props and tableware. A worksheet is used throughout the session.

Learn how to deliver superior guest service by:
- Possessing a positive attitude and image
- Preparing yourself and your station for your guests
- Performing table setup and preparation duties
- Being prepared with the key tools of the trade
- Practicing teamwork
- Consolidating your station
- Performing the proper table maintenance
- Handling plate ware, silverware, and glassware correctly and sanitarily
- Recognizing your guests promptly
- Understanding the importance of opening, operating, and closing duties
- Presenting a powerful introduction
- Adjusting your style with the style of the guest
- Being visible to your guests and anticipating their needs
- Using the proper rules of service
- Taking orders, delivering food/drinks and removing tableware
- Mastering the pivot/focal point system to ensure proper food delivery

Learning the complete steps of table service:
- The greet
- Beverage (alcohol-if applicable)
- Appetizer
- Entree
- Dessert/after dinner beverages
- Payment
- Closing procedures

Table Service Techniques Role Play - Turning "On" the Table Service
Attendees perform the table service steps in an interactive, hands-on, role play session using props and tableware.

Learn how to deliver superior guest service by:
- Possessing a positive attitude and image
- Preparing yourself and your station for your guests
- Performing table setup and preparation duties
- Being prepared with the key tools of the trade
- Practicing teamwork
- Consolidating your station
- Performing the proper table maintenance
- Handling plate ware, silverware, and glassware correctly and sanitarily
- Recognizing your guests promptly
- Understanding the importance of opening, operating, and closing duties
- Presenting a powerful introduction
- Adjusting your style with the style of the guest
- Being visible to your guests and anticipating their needs
- Using the proper rules of service
- Taking orders, delivering food/drinks and removing tableware
- Mastering the pivot/focal point system to ensure proper food delivery

Learning the complete steps of table service:
- The greet
- Beverage (alcohol-if applicable)
- Appetizer
- Entree
- Dessert/after dinner beverages
- Payment
- Closing procedures

Host/Hostess Training - First Impressions at their Best

Learn the importance of a memorable first and last impression

Understand the two main job functions of the Host/Hostess: Coordinator and Seater

Discover the importance of promptly greeting and bidding guests' farewell

Follow the proper telephone answering technique

Understand the opening, operating, and closing duties

Discover how to handle special types of guests

Professionally handle guests' special requests

Understand the proper knowledge required to effectively perform your job

Learn how to pitch in as a team to achieve the restaurant goals

Master complaint recovery procedures

Learn how to properly and efficiently:
- Record guests' names
- Establish accurate wait times
- Professionally notify parties when their tables is available
- Seat guests at their assigned table
- Coordinate the seating process and track available tables
- Control and monitor the seating process

Communication Skills - Positive Talking

Understand your role and responsibility as a team member in a people-oriented industry

Discover the importance of building bonds with guests, coworkers, and managers

Master the 7-P Guest Service Standards and the mission for success

Understand the meaning of perception and how peoples' perception varies based on three main factors

Discover how harmonized teamwork plays a key role in achieving goals

Master effective verbal communication techniques when relating to guests, coworkers, and managers

Identify key nonverbal gestures, mannerisms, and body language that speak volumes

Learn how to speak in Team Words using appropriate and effective dialogue

Adopt positive listening and speaking skills

Identify the four main personality types and learn how to Style-Flex when relating to different personalities

Train-the-Trainer - Mentoring for Success

Define training and understand why it is an ongoing process

Learn how training benefits managers, team members, and guests

Discover why trainers are vital role models

Master the performance building blocks and learn how they are the foundation to achieve peak performance

Learn key training tips and guidelines

Understand learning fundamentals and the tools needed for effective learning

Learn the performance categories for different types of learners

Measure training using a quantitative approach

Master the Six Training Steps

Adopt positive communication and effective dialogue techniques:
- Verbal language
- Nonverbal language

Discover learning distractions and barriers

Adopt positive listening skills

Understand the four main personality styles

Master learning styles
- Visual
- Auditory
- Kinesthetic/Tactile

Participate in hands-on learning demonstrations using common scenarios