Restaurant Management Seminars
Skill-Building Restaurant Seminars for Managers: (Nine seminars below)
Offering seminars on your premises, in "sunny" Florida, or by phone and online!
 Quality Guest Service & Teamwork - Giving the Guest the Best
Quality Guest Service & Teamwork - Giving the Guest the Best
Learn what it takes to create loyal guests and deliver an extraordinary experience
Discover the true meaning of "hospitality" and your role in our company
Find out the Lifetime Value of one guest
Understand the meaning of perception and how each guest's perception varies
Learn the 7-Ps and the mission for success
Discover how teamwork plays a key role in delivering the guest an extraordinary experience
Learn the 5/10 Rule
Master effective communication techniques used amongst managers, coworkers and guests
Recognize verbal and non-verbal body language displayed by our guests
Understand the importance of building bonds to create loyalty
Understand the four main personality types when relating to different personalities
Learn service recovery techniques:
-Be solution-oriented and view the guest's complaints in a positive light
-Learn how to take a complaint professionally, not personally
-Master the seven steps to recover complaints on-the-spot
-Practice positive dialogue and learn key words and phrases to calm upset guests
-Find out the power behind an immediate apology
-Listen to scripted scenarios and learn proven measures to successfully resolve a situation
People Performance Management System - Take the "Guesswork" Out of Management
People Performance Management System - Take the "Guesswork" Out of Management
Understand the importance of creating a growth-oriented and thriving culture that fosters teamwork and empowerment
Discover the “Feel Good” Experience
Learn statistics and facts that support a culture that is both team and guest-focused
Find out the power behind using positive people skills to create bonds and build loyalty amongst your team members and guests
Learn how to create standards using the 7 P’s method
Discover the importance of using accountability measures
Learn a proven measuring system to identify and track high, average, and low performers
Discover the importance of assessing total team member contribution
Learn how to motivate teams and use the 3P’s approach
Find out how the 80/20 Rule applies in your business
Discover your internal and external customers
Understand what it takes to create loyal guests and inspire them to refer five friends to your business
Coaching, Communication and Accountability - Become an Expert Coach
Coaching, Communication and Accountability - Become an Expert Coach
I. Understand why positive coaching is essential
- Discover what coaching is and why it is important having a committed staff, especially in today's labor market
- Learn the turnover cost for one employee
- Discover how effective coaching benefits managers, team members, and guests
- Understand that coaching in not a one-time deal
- Learn coaching myths, and the importance of creating new coaching habits
II. Learn the ten-step coaching process and key principles and procedures
- Master the ten proven coaching steps
- Learn how to use positive dialogue and avoid destructive words that build barriers
- Discover results oriented resolutions to solve employee barriers of peak performance
- Understand how to conduct a professional coaching session
- Perform a precoaching assessment following a coaching checklist
- Understand the importance of effective documentation
III. Observe the instructor applying the principles and demonstrating the ten-step coaching process by using common industry scenarios
IV. Attendees will practice the ten-step coaching process by role-playing and using common scenarios
Service Recovery - Turn Complaints into Cash
Service Recovery - Turn Complaints into Cash
I. Understand why professional service recovery is essential
- Learn to take a complaint professionally, not personally
- Discover how effective service recovery benefits employees, managers, and guests
- Understand the power behind an immediate apology
- Discover the cost of one lost guest
II. Master key principles to recover complaints on the spot
- Learn the seven-step recovery process that takes the fear out of complaint handling
- Use the "ace approach" to measure levels of guest dissatisfaction
- Group complaints into four basic categories
- Practice results-oriented dialogue and learn key words and phrases to calm upset guests-instantly
- Listen to scripted industry scenarios and learn how to effectively resolve complaints
III. Observe the instructor applying the principles and demonstrating the seven-step recovery process while using common restaurant scenarios
IV. Attendees will practice the seven-step recovery process by role-playing and using common scenarios
Effective Dining Room Management - Becoming an Expert Dining Room Manager
Effective Dining Room Management - Becoming an Expert Dining Room Manager
I. Understand why being an expert dining room manager is essential
-Learn how running a dining room effectively will benefit manager, team members and guests
-Understand the impact of loosing one guest to your competition
-Discover the return-factor
-Support the 7 P's and learn how they relate to team performance
II. Learn the multi-functional role of the dining room manager
Understand your role regarding people:
-Adopt the People Performance Process
Understand your role regarding tasks:
-Opening tasks
-Operating/Ongoing tasks
-Closing tasks
III. Discover the core characteristics of the dining room manager
-Professional role model
-Leader
-Delegater
-Team player
-Driver of motivation
-Problem-solver
-Positive communicator
-Time manager and priority setter
IV. Discover the 12 job roles of the dining room manager
Roles relating to:
-Management
-Team Members
-Guests
V. Learn the details and steps of each role and how they mesh together
Interviewing Skills - Hiring for the Long Run
Interviewing Skills - Hiring for the Long Run
I. Understand why sound hiring practices are essential
- Discover the importance of effective hiring, especially in today's labor market
- Learn the cost of one poor hiring decision
- Discover how effective hiring benefits managers, the team, and the guests
- Dispel hiring myths and outdated practices
- Understand the importance of creating new hiring habits
- Learn the importance of expanding your hiring pool
II. Learn the methods and concepts
- Discover the ten proven hiring steps
- Learn how to assess candidates' applications and resumes
- Avoid inappropriate questions
- Discover interviewing questions that get results
- Assess and interpret candidates' answers
- Identify red flags, fatal flaws, and key verbal and nonverbal
- Use the dig and detail method of questioning
- Learn a quantitative, easy to use, rating system that helps evaluate candidates
- Understand the importance of thorough documentation
III. Observe the instructor applying the principles and demonstrating the hiring process while using common interview scenarios
IV. Attendees will practice the hiring process by role-playing and using common scenarios
Communication Skills - Communication at its Best
Communication Skills - Communication at its Best
I. Understand the importance of effective communication
- Discover how effective communication benefits managers, the team, and the guests
- Learn about perception
- Uncover your learning style
- Understand personality styles
- Identify verbal and non verbal communication modes
- Understand the importance of creating new communication habits
II. Learn the methods and concepts
- Discover the communication steps
- Master solid listening skills
- Avoid inappropriate words
- Practice results-oriented dialogue and learn key words and phrases
- Assess and interpret communication styles
III. Observe the instructor applying the principles and demonstrating the communication process while using common communication methods
IV. Attendees will practice communication by role-playing and using common scenarios
Train-the-Trainer - Mentoring for Success
Train-the-Trainer - Mentoring for Success
Define training and understand why it is an ongoing process
Learn how training benefits managers, team members, and guests
Discover why trainers are vital role models
Master the performance building blocks and learn how they are the foundation to achieve peak performance
Learn key training tips and guidelines
Understand learning fundamentals and the tools needed for effective learning
Learn the performance categories for different types of learners
Measure training using a quantitative approach
Master the Six Training Steps
Adopt positive communication and effective dialogue techniques:
- Verbal language
- Nonverbal language
Discover learning distractions and barriers
Adopt positive listening skills
Understand the four main personality styles
Master learning styles
- Visual
- Auditory
- Kinesthetic/Tactile
Participate in hands-on learning demonstrations using common scenarios
Become a People Management Pro - "Find the Pearl"
Click Video-See a Live Motivating Seminar-Get Profit Boosting Ideas
Click here to read our success stories
Learn how our seminars and restaurant training strategies bring results
Pricing for Your Investment: (Pricing starting as low as $25 per employee)
At your request, we will be happy to provide you with the most cost-effective pricing for a seminar package that is right for you. Pricing varies according to the total amount of services purchased (we offer 20 services), number of learners, number of seminar topics, the quantity, length, and type (i.e. hourly staff, management, executive) of seminar, and similar factors. Please email or call us at 800-385-7827 for more information. Also, learn about our phone and online training modules (condensed segments taken directly from our seminars), by clicking here.
Our seminars are proven to yield a high return on investment. If you would like to learn more, while on the phone, we will show you our proven concepts and learning techniques that boost sales and slash turnover. Also, discover realistic profit objectives that are achievable for your business.
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