Restaurant Management Seminars
Skill-Building Restaurant Seminars for Managers: (Ten seminars below)
Offering seminars on your premises, in "sunny" Florida, or by phone and online!
Superior Guest Service & Teamwork - Giving the Guest the Best
Quality Guest Service & Teamwork - Giving the Guest the Best
Learn the difference between people and products when delivering guest experiences
Discover how teamwork and positive team interactions play a key role in delivering guest experiences
Understand the importance of building strong bonds with guests
Find out the Lifetime Value of one guest and the importance of guest loyalty
Adopt the 5/10 Rule and understand the importance of these numbers
Learn how a turn a simple guest contact into a powerful guest connection
Master the 7-Ps of Success which makes up the guest’s complete experience
Discover the importance of exhibiting a warm, genuine smile and caring eye contact to build guest rapport
Master effective communication techniques and know what words to use and to avoid when communicating with managers, coworkers and guests
Identify essential verbal and non-verbal body language that is exhibited by both service providers and guests
Learn the importance of effective listening
Identify the four main personality styles of both guests and service providers and learn how to style flex when relating to each personality style
Discover the power behind doing the unexpected and going the extra mile to exceed guests’ expectations
Understand the meaning of perception and learn how each guest's perception varies according to their individual needs and expectations
Identify the makeup of each visiting guest/party, the reason for their visit, and how to fulfill each unique need
Find out the components that make up the Positive You
Discover the elements that make up the Caring Package
Understand the importance of positive service recovery techniques:
-Learn proven techniques of how to adopt a positive mindset and approach
-Master the seven steps to recover complaints on-the-spot
-Listen to scripted scenario and learn results-oriented measures to successfully resolve complaints
People Performance Management System - Take the "Guesswork" Out of Management
People Performance Management System - Take the "Guesswork" Out of Management
Understand the importance of creating a growth-oriented and thriving culture that fosters teamwork and empowerment
Discover the “Feel Good” Experience
Learn statistics and facts that support a culture that is both team and guest-focused
Find out the power behind using positive people skills to create bonds and build loyalty amongst your team members and guests
Learn how to create standards using the 7 P’s method
Discover the importance of using accountability measures
Learn a proven measuring system to identify and track high, average, and low performers
Discover the importance of assessing total team member contribution
Learn how to motivate teams and use the People Performance Platform
Find out how the 80/20 Rule applies in your business
Discover your internal and external customers
Understand what it takes to create loyal guests and inspire them to refer five friends to your business
Coaching, Communication and Accountability - Become an Expert Coach
Coaching, Communication and Accountability - Become an Expert Coach
I. Understand why positive coaching is essential
- Discover what coaching is and why it is important having a committed staff, especially in today's labor market
- Learn the turnover cost for one employee
- Discover how effective coaching benefits managers, team members, and guests
- Understand that coaching in not a one-time deal
- Learn coaching myths, and the importance of creating new coaching habits
II. Learn the ten-step coaching process and key principles and procedures
- Master the ten proven coaching steps
- Learn how to use positive dialogue and avoid destructive words that build barriers
- Discover results oriented resolutions to solve employee barriers of peak performance
- Understand how to conduct a professional coaching session
- Perform a precoaching assessment following a coaching checklist
- Understand the importance of effective documentation
III. Observe the instructor applying the principles and demonstrating the ten-step coaching process by using common industry scenarios
IV. Attendees will practice the ten-step coaching process by role-playing and using common scenarios
Service Recovery - Turn Complaints into Cash
Service Recovery - Turn Complaints into Cash
I. Understand why professional service recovery is essential
- Learn to take a complaint professionally, not personally
- Discover how effective service recovery benefits employees, managers, and guests
- Understand the power behind an immediate apology
- Discover the cost of one lost guest
II. Master key principles to recover complaints on the spot
- Learn the seven-step recovery process that takes the fear out of complaint handling
- Use the "ace approach" to measure levels of guest dissatisfaction
- Group complaints into four basic categories
- Practice results-oriented dialogue and learn key words and phrases to calm upset guests-instantly
- Listen to scripted industry scenarios and learn how to effectively resolve complaints
III. Observe the instructor applying the principles and demonstrating the seven-step recovery process while using common restaurant scenarios
IV. Attendees will practice the seven-step recovery process by role-playing and using common scenarios
Effective Dining Room Management - Becoming an Expert Dining Room Manager
Effective Dining Room Management - Becoming an Expert Dining Room Manager
I. Understand why being an expert dining room manager is essential
-Learn how running a dining room effectively will benefit manager, team members and guests
-Understand the impact of loosing one guest to your competition
-Discover the return-factor
-Support the 7 P's and learn how they relate to team performance
II. Learn the multi-functional role of the dining room manager
Understand your role regarding people:
-Adopt the People Performance Process
Understand your role regarding tasks:
-Opening tasks
-Operating/Ongoing tasks
-Closing tasks
III. Discover the core characteristics of the dining room manager
-Professional role model
-Leader
-Delegater
-Team player
-Driver of motivation
-Problem-solver
-Positive communicator
-Time manager and priority setter
IV. Discover the 12 job roles of the dining room manager
Roles relating to:
-Management
-Team Members
-Guests
V. Learn the details and steps of each role and how they mesh together
Interviewing Skills - Hiring for the Long Run
Interviewing Skills - Hiring for the Long Run
I. Understand why sound hiring practices are essential
- Discover the importance of effective hiring, especially in today's labor market
- Learn the cost of one poor hiring decision
- Discover how effective hiring benefits managers, the team, and the guests
- Dispel hiring myths and outdated practices
- Understand the importance of creating new hiring habits
- Learn the importance of expanding your hiring pool
II. Learn the methods and concepts
- Discover the ten proven hiring steps
- Learn how to assess candidates' applications and resumes
- Avoid inappropriate questions
- Discover interviewing questions that get results
- Assess and interpret candidates' answers
- Identify red flags, fatal flaws, and key verbal and nonverbal
- Use the dig and detail method of questioning
- Learn a quantitative, easy to use, rating system that helps evaluate candidates
- Understand the importance of thorough documentation
III. Observe the instructor applying the principles and demonstrating the hiring process while using common interview scenarios
IV. Attendees will practice the hiring process by role-playing and using common scenarios
Communication Skills - Communication at its Best
Communication Skills - Communication at its Best
I. Understand the importance of effective communication
- Discover how effective communication benefits managers, the team, and the guests
- Learn about perception
- Uncover your learning style
- Understand personality styles
- Identify verbal and non verbal communication modes
- Understand the importance of creating new communication habits
II. Learn the methods and concepts
- Discover the communication steps
- Master solid listening skills
- Avoid inappropriate words
- Practice results-oriented dialogue and learn key words and phrases
- Assess and interpret communication styles
III. Observe the instructor applying the principles and demonstrating the communication process while using common communication methods
IV. Attendees will practice communication by role-playing and using common scenarios
Train-the-Trainer - Mentoring for Success
Train-the-Trainer - Mentoring for Success
Define training and understand why it is an ongoing process
Learn how training benefits managers, team members, and guests
Discover why trainers are vital role models
Master the performance building blocks and learn how they are the foundation to achieve peak performance
Learn key training tips and guidelines
Understand learning fundamentals and the tools needed for effective learning
Learn the performance categories for different types of learners
Measure training using a quantitative approach
Master the Six Training Steps
Adopt positive communication and effective dialogue techniques:
- Verbal language
- Nonverbal language
Discover learning distractions and barriers
Adopt positive listening skills
Understand the four main personality styles
Master learning styles
- Visual
- Auditory
- Kinesthetic/Tactile
Participate in hands-on learning demonstrations using common scenarios
Build a Thriving, Growth-Oriented Culture that Drives Staff Performance
Build a Thriving, Growth-Oriented Culture that Drives Staff Performance
Understand the importance of developing a solid, user-friendly mission statement
Find out how to create of a thriving, growth-oriented culture that fosters teamwork and productivity
Learn the benefit of creating core values and philosophies
Discover the power of goal-setting
Discover how weak cultures translate into hundreds of thousands of dollars of lost revenue
Find out how to solidify your teams by practicing Shared Meaning
Understand the importance of tight communication
Learn how to drive the culture starting from the executive level and disseminating it throughout your company
Understand the importance of adopting both impactful and concise guest service and staff values using creative acronyms and rhymes
Adopt the Feel Good Experience throughout your company to foster teamwork and productivity
Find out how to keep the culture alive and thriving throughout the company with employing proven support strategies and concepts
Identify the Internal and External customer
Recognize the important roles of guests, employees, and management
Become a People Management Pro-(Combines the 2nd and 3rd seminars above)
People Performance Management System-(Learn more about the 2nd seminar above)
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Pricing for Your Investment: (Pricing starting at $150 per manager, per seminar-typically $150 fee relates to large corporate groups)
At your request, we will be happy to provide you with the most cost-effective pricing for a seminar package that is right for you. Pricing varies according to the total amount of services purchased (we offer 20 services), number of learners, number of seminar topics, the quantity, length, and type (i.e. hourly staff, management, executive) of seminar, and similar factors. Please email or call us at 800-385-7827 for more information. Also, learn about our phone and online training modules (condensed segments taken directly from our seminars), by clicking here.
Our programs are proven to yield a high return on investment. If you would like to learn more, while on the phone, we will show you our proven concepts and learning techniques that boost sales and slash turnover. Also, discover realistic profit objectives that are achievable for your business.
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