Restaurant Training Programs for Managers

Online Restaurant Training, Webinars, and Training by Phone
Five Star Training offers instructor-led restaurant training programs conducted one-on-one or in managable-size groups online or by phone. Stay on your premises—No travel for the busy professional!

Weekly Training Schedule
If you need a particular date/time not listed, give us a call!

Contact us today to register for the below training programs—Choose any number of sessions.
Call about our package deals with volume discounts for multiple sessions and group rates!

Weekly Schedule	Session Name	Description
1) Tuesdays: 9:00-10:15AM 2:30-3:45PM	Create a Thriving, Growth-Oriented Culture	Learn… -The importance of establishing a solid culture to achieve top performance from staff and repeat business to drive profit -How to create actionable philosophies, core values, and mottos to drive your culture. -The five types of cultures and proven strategies to successfully employ a thriving culture -How to support your culture on a daily basis to achieve your goals
2) Wednesdays: 9:00-10:15AM	Service Recovery Techniques for Handling Complaints	Learn… -How to take a complaint professionally, not personally -The power behind an immediate apology, which 50% of service providers fall short to deliver -The seven-step recovery process that takes the fear out of complaint handling -How to practice results-oriented dialogue and learn key words and phrases to calm upset guests-instantly
3) Wednesdays: 2:30-3:45PM	Communication and Dialogue (Amongst Guests)	Learn… -How to master effective verbal communication techniques and use positive “partnering” words when relating to guests -How to identify key positive and negative nonverbal gestures, mannerisms, and body language that speak volumes -How to adopt positive listening skills -Identify the four main personality types and learn how to Style-Flex when relating to different guest’s personalities
4) Thursdays: 9:00-10:15AM	Communication and Dialogue (Amongst Staff)	Learn… -How to master effective verbal communication techniques and use positive “team” words when relating with staff -How to identify key positive and negative nonverbal gestures, mannerisms, and body language that speak volumes -How to adopt positive listening skills -Identify the four main personality types and learn how to Style-Flex when relating to different staff personalities
5) Thursdays: 2:30-3:45PM	The Art to People Management	Learn… -The People Performance Process, the seven key components of how employees perform -How to measure performance in numbers to achieve quantitative results. -The 3 essential core roles to management -The importance of setting up an accountability system to ensure standards are achieved
6) Saturdays: 10:30-11:45AM 1:00-2:15PM	7-P Standards	Learn… -7 core elements to success with each element starting with an “P” -The importance of creating standards that are measurable and quantifiable -How to employ the created standards to achieve accountability by your team -How to drive the standards company-wide to achieve success
7) Sundays: 10:30-11:45AM	Customer Service	Learn… -The difference between people and products in providing guest service -The Lifetime Value of one guest and the importance of guest loyalty -Learn how a turn a simple guest contact into a powerful guest connection -How varying guest perceptions, makeup of each guest/party, and the reason for their visit, determines how to fulfill each guest’s unique need. -The components that make up the Positive You and the Caring Package

Click here for online training for new restaurant operators and startups

More Popular Online Training Courses: Contact us today to attend the set daily courses listed above or choose a date/time you would like to schedule a particular course(s). You can choose from any of the above set weekly courses or the following courses: Interviewing, On-boarding/Orienting, Training, Coaching, Evaluating, Motivating, People Performance Management System, Suggestive Selling, and Teamwork which are segments taken directly from our 17 full and half-day live, on premise seminars. Click the below link to see details of these courses and to view a list of additional topics offered in these 17 seminars and choose from any of the topics listed for a specific course geared to your needs. Click Here to Learn More

Pricing for your Investment: Prices start at $100 per person/per session (The $100 fee typically applies to mid-size groups and/or the purchase of multiple sessions).Contact us today for pricing and more details!

Any of our online courses can be taught in a train-the-trainer format where we teach your trainer or manager our proven training programs so you can teach them in-house to your team.

At your request, we will be happy to provide you with the most cost-effective pricing for a training package that is right for you. Pricing varies according to the total amount of services purchased (Five Star Training offers 20 services), number of learners, the quantity, length, and type (i.e. hourly staff, management, executive) of program, and similar factors. Please email or call us at 800-385-7827 for more information.